Shipping policy

Shipping Policy

AxonZelo ships to supported countries and regions using air transportation and a network of international and local delivery partners.

Carriers and delivery partners

Shipments are handled by qualified international air-freight and local last-mile delivery partners. The carrier may vary by destination, parcel size, and service availability, and a local carrier may take over during transit.

Fulfillment locations

Items with available inventory at our U.S. warehouses are shipped from a U.S. location. If an item is not available at a U.S. warehouse, it may be fulfilled from our China warehouse or another available location. Orders to other countries may be fulfilled from China or another available location.

Shipping methods and charges

Available shipping methods, delivery estimates, and any shipping charges are shown at checkout before you place your order. Free shipping applies only when it is explicitly displayed as an available option at checkout.

Processing and delivery estimates

Orders are normally processed within 1–3 business days. Delivery estimates shown at checkout or in the shipping confirmation are estimates only. Transit times vary by destination and service; customs clearance, remote-area delivery, public holidays, weather, carrier disruptions, and local postal operations may cause delays.

Tracking

Tracking information will be provided by email when available. Tracking may take 24–72 hours to update after dispatch, and a new local tracking number may be issued after handover to the destination carrier.

Address accuracy, customs, and duties

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility. Import duties, taxes, customs fees, or brokerage charges may apply depending on the destination and are the customer's responsibility unless stated otherwise at checkout.

Delayed, damaged, or missing parcels

If a parcel is delayed, damaged, or appears to be missing, contact us at jimmy@axonzelo.com with your order number. We will work with the carrier to investigate and provide an appropriate resolution.