Shipping policy

Shipping Policy

AxonZelo ships to supported countries and regions using air transportation and a network of international and local delivery partners.

Carriers and delivery partners

Depending on the destination, warehouse availability, parcel size, and service level, orders may be transported or delivered by DHL, USPS, Ukrposhta (Ukraine Post), Amazon Logistics, local postal services, or other qualified air-freight and last-mile partners. The carrier is selected automatically for the most suitable route and may change during transit when a parcel is handed to a local delivery partner.

Fulfillment locations

Orders for the United States, Canada, and Mexico may be fulfilled from our US warehouse when inventory is available. Other orders may be fulfilled from our China warehouse or another available fulfillment location.

Processing and delivery estimates

Orders are normally processed within 1–3 business days. Estimated delivery times shown at checkout or in the shipping confirmation are estimates only. Typical transit is approximately 3–8 business days for many North American routes and 5–15 business days for many international routes. Customs clearance, remote-area delivery, public holidays, weather, carrier disruptions, and local postal operations may cause delays.

Tracking

Tracking information will be provided by email when available. Tracking may take 24–72 hours to update after dispatch, and a new local tracking number may be issued after handover to the destination carrier.

Address accuracy, customs, and duties

Customers are responsible for providing a complete and accurate delivery address. Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility. Import duties, taxes, customs fees, or brokerage charges may apply depending on the destination and are the customer's responsibility unless stated otherwise at checkout.

Delayed, damaged, or missing parcels

If a parcel is delayed, damaged, or appears to be missing, contact us at jimmy@axonzelo.com with your order number. We will work with the carrier to investigate and provide an appropriate resolution.