Widerrufsrecht

Returns and Refunds

We accept return requests within 30 days after delivery. To be eligible for a return, the item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

Before returning any item, contact us at jimmy@axonzelo.com for return authorization and instructions. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please contact us promptly after delivery and provide your order number together with clear photos or video. After review, we will offer an appropriate replacement, repair, or refund. We cover reasonable return shipping costs when the item is confirmed to be damaged, defective, or incorrect.

Non-returnable items

Custom or personalized products, gift cards, hazardous materials, and items marked final sale cannot be returned unless required by applicable law. Products damaged through misuse, incorrect installation, unauthorized modification, or failure to follow safety instructions are not eligible for return.

Return shipping and refunds

For change-of-mind returns, the customer is responsible for return shipping. Original shipping charges and customs duties are non-refundable unless required by law. Approved refunds are issued to the original payment method after the returned item is received and inspected. Bank or payment-provider processing times may vary.

Order cancellations

Cancellation requests should be sent to jimmmy@axonzelo.com as soon as possible. Orders can normally be cancelled before fulfillment begins. Once an order has shipped, it cannot be cancelled and must follow the return process above.

Nothing in this policy limits mandatory consumer rights under applicable law.